❓ Frequently Asked Questions (FAQ)
🛍️ Orders & Products
1. What kind of products do you sell?
We offer toys 🧸, tools 🛠️, home goods 🏡, beauty items 💄, travel gear 🎒, and pet supplies 🐾 — all carefully selected!
2. Are your items new?
Yes! All products are brand new and shipped in original packaging.
3. How do I place an order?
Just add items to your cart 🛒 and follow the checkout steps — it takes only a minute!
4. Can I change or cancel my order after placing it?
Contact us ASAP! If it hasn’t shipped yet, we’ll gladly help.
5. Do you offer bulk discounts?
Yes, message us for bulk or wholesale orders 💬
🔁 Returns & Refunds
14. What’s your return policy?
30-day return window — unused items only, please 😊
15. How do I start a return?
Just contact us via email or phone with your order number.
16. Do you cover return shipping?
If the item is faulty or wrong — yes. Otherwise, you pay return shipping.
17. How long does a refund take?
Usually 3–5 business days after we receive the returned item.
18. Can I exchange an item?
Yes, if it’s in stock. Contact us and we’ll sort it out.
🚚 Shipping
6. Where do you ship?
We ship across the USA 🇺🇸
7. How much is shipping?
Most orders over $50 ship FREE! Otherwise, calculated at checkout.
8. How long does shipping take?
Typically 3–7 business days 📦 Depends on your location.
9. Do you offer express shipping?
Yes! Choose the express option at checkout ✈️
10. Do you provide tracking?
Absolutely — you’ll receive a tracking number once your order ships.
📦 Problems & Support
19. My item arrived damaged. What do I do?
Oh no! 😢 Take photos and contact us within 3 days. We’ll fix it fast.
20. I got the wrong item — help!
So sorry! Message us and we’ll make it right.
21. My tracking says delivered but I didn’t get it.
Check with neighbors and your mailbox. Still nothing? Contact us 📬
22. I made a mistake with my shipping address.
Let us know ASAP! If it hasn’t shipped yet, we’ll update it.
23. Do your products come with warranty?
Some do — check product pages for warranty info 🛠️
💵 Payment
11. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay 💳
12. Is my payment information secure?
100%. We use encrypted payment gateways to keep your info safe 🔒
13. Can I pay with cash on delivery?
Sorry, we currently don’t offer COD.
🐾 Random Good-to-Knows
24. Are your toys safe for kids?
Yes! We only sell child-safe, tested items.
25. Can I buy a gift for someone?
Of course! Add a note at checkout and we’ll include it 💝
26. Do you have a physical store?
Nope — we’re 100% online for now!
27. Can I pick up my order locally in Chicago?
Not at the moment — but we’re working on local pickup options.
28. Do you support small businesses?
Yes — and we are one! Thanks for shopping with us 🙌
29. How can I contact you?
Phone/text: 918-999-1628
Email: [your@email.com]
30. Are you on social media?
Coming soon! Stay tuned for updates 📱