🔁 Returns & Refunds Policy

Effective Date: July 8, 2025
Company: Dynasphere LLC
Address: 5241 Nordica Ave, Chicago, IL 60638
Phone: 918-999-1628
Email: info@dynasphereshop.com

🕒 1. Return Window

You may return most items within 30 days of delivery.
To be eligible for a return, the item must be:

  • Unused

  • In the same condition you received it

  • In the original packaging

🚫 2. Non-Returnable Items

We do not accept returns on:

  • Used or damaged items (unless they arrived defective)

  • Items marked “Final Sale”

  • Personal care or hygiene products

  • Gift cards

💸 3. Refunds

Once we receive and inspect your return, we’ll notify you.
If approved, your refund will be processed back to your original payment method within 3–5 business days.

🚚 4. Return Shipping

  • If the return is due to our error (wrong or damaged item), we cover return shipping.

  • If it’s for other reasons (you changed your mind, wrong size, etc.), you are responsible for return shipping.

We recommend using a trackable shipping method — we can’t refund items we never receive.

⚠️ 5. Damaged or Incorrect Items

If your item arrived damaged or not as described:

  • Take clear photos

  • Contact us within 3 days of delivery

We’ll offer a refund or send a replacement — your choice!

🔁 6. Exchanges

Need a different item or color?
Contact us and we’ll help arrange an exchange, if the item is in stock.

📬 How to Start a Return

Just email or call/text us with:

  • Your order number

  • What you’d like to return or exchange

  • Reason for return (optional but helpful)

📧 Email: info@dynasphereshop.com
📞 Phone: 918-999-1628

We’re here to help and will always do our best to make things right 💙